Emails

Overview

Connect mailboxes so Audience conversations, campaigns, and transactional sends can go out as your brand and, for SMTP / IMAP, sync inbound mail into Conversations. The app offers two connection styles side by side, then lists Connected email accounts and optional Email settings (signature and sender name) per account.

Professional Email

Use this path for a workspace sending identity backed by your own domain (the product labels it Professional Email in the UI). It suits newsletters, campaigns, and transactional mail. Connecting asks for an email address and sends a verification message you must complete.

After your email appears in Connected email accounts, open Configure SPF / DKIM / DMARC. These are three short security records you add to your domain’s settings at your domain registrar. They prove that emails sent from Okinta are really coming from you, and without them your emails may land in spam or not send at all. The app gives you the exact values to copy-paste, with status badges so you can see when each one is verified.

With several active team members, Professional Email is the shared workspace mailbox; everyone uses the same sending identity.

Personal email (SMTP / IMAP)

Use this option to connect your own personal email account (for example Gmail, Outlook, or your company mail). You’ll need to enter your email provider’s server settings: these are usually found in your email account’s security or app settings. For common providers like Gmail or Outlook, the app fills in most of the details automatically, you just need to add your username and password.

Some email providers (like Gmail) require you to create a special ‘app password’ instead of your normal password. The app shows a link to guide you through this when needed.

Limits, workspace, and disconnect

How many mailboxes you can attach depends on your plan (for example one on lighter tiers, more on higher ones). At the limit, connect buttons disable and an Upgrade shortcut points to Subscription.

You need an active workspace context before Professional Email can connect; without it, the button explains to select a workspace first.

Each connected row shows the address, provider label, and connection date; the first row shows a primary badge. Disconnect asks for confirmation and calls the server to remove the link.

Email settings (signature and sender name)

When at least one account exists, choose the account, set Sender name, and edit Signature in the rich editor. Save email settings stores both for that mailbox via the signature API.