Orders

Purpose

Each row is one checkout attempt’s record: completed, pending, failed, cancelled, or refunded, with totals in the workspace currency.

List tools

Search, filters, sort, pagination, and CSV export (including customer, delivery, device and referrer, URL of the page they paid on, payment and subscription references, and coupon code).

Order detail

Open a row to see the full order details: customer name and email, country, product name and type, whether it’s a one-time purchase or subscription, full receipt breakdown (subtotal, tax, discount, shipping, total), delivery address, shipping method, coupon used, the page or funnel the customer came from, and the timeline of when events happened.

Shipping and fulfillment

For completed orders with physical products, the order detail shows the delivery address and the shipping option the customer picked at checkout (name and price).

Okinta does not print shipping labels for you. Pack the order and ship it with your own carrier, courier, or local delivery — whatever matches the option you offered.

Keep your own tracking numbers and let customers know when their package is on the way.

After payment: what your customer receives

When a payment succeeds, Okinta saves the order as completed and gives the buyer what they paid for.

If you turned on Payment confirmation under Settings → Recovery emails and your Professional Email is set up, they usually get one email right after checkout. It lists every product from that payment in a single message.

That email can include Download buttons for digital files (each link is tied to their order), Open course buttons plus course login email and password when they bought courses, and invoice download link(s) at the bottom if you enabled that option (links, not attachments).

Course module unlock emails are different: they send later when a module opens on your schedule, not at checkout.

If the confirmation email did not arrive

Sometimes mail goes to spam, or sending is not fully set up yet. The customer still paid—you can help them get their files and course access manually.

Go to Products → Orders, open the completed order, and find Purchase delivery link.

Pick how long the link should work (24 hours, 7 days, 30 days, or until you turn it off), then switch Enable delivery link on. The URL appears only while it is enabled.

Copy the link and send it to your customer (email, chat, etc.). The page shows the same useful content: products, downloads, course login, and invoices when applicable.

Turn the link off when you are done, or wait for it to expire. Disabled or expired links stop working, even if someone saved the address.

Processors and finances

Final payment state is authoritative in Stripe (and your Settings → Payments health). This list is operational history; formal invoices and credit notes still live under Finances when you use them.