Orders

Purpose

Each row is one checkout attempt’s record: completed, pending, failed, cancelled, or refunded, with totals in the workspace currency.

List tools

Search, filters, sort, pagination, and CSV export (including customer, delivery, device and referrer, URL of the page they paid on, payment and subscription references, and coupon code).

Order detail

Open a row for customer (name, email, guest checkouts may show a placeholder instead of a real address), country, B2B fields when captured, product name and type, recurring period or donation flag, full receipt (subtotal, tax, discount, shipping, total), payment and subscription references from the processor, delivery address and shipping service, coupon name/code, visitor hints (browser, OS, device, IP, screen, referrer, time on page), source (referral contact, funnel name, page name), and timeline timestamps.

Shipping labels

For completed orders that include a physical product, you may see a Shipping label panel on the order detail. It appears when you have at least one active carrier under Settings → Shipping.

If the buyer left a full delivery address, click Create shipping label to buy a label through your connected carrier. The label opens as a PDF you can print; a tracking number is saved on the order.

Already created a label? Use Print shipping label to open the PDF again.

Before labels work

Your Company address must be complete, that is where packages ship from. The order needs a delivery address with street, city, postal code, and country. Physical products should include weight and dimensions so carriers can quote correctly.

If the panel is missing or the button stays disabled, check Settings → Shipping (carriers active) and the order status (labels are for completed physical orders).

After payment: what your customer receives

When a payment succeeds, Okinta saves the order as completed and gives the buyer what they paid for.

If you turned on Payment confirmation under Settings → Recovery emails and your Professional Email is set up, they usually get one email right after checkout. It lists every product from that payment in a single message.

That email can include Download buttons for digital files (each link is tied to their order), Open course buttons plus course login email and password when they bought courses, and invoice download link(s) at the bottom if you enabled that option (links, not attachments).

Course module unlock emails are different: they send later when a module opens on your schedule, not at checkout.

If the confirmation email did not arrive

Sometimes mail goes to spam, or sending is not fully set up yet. The customer still paid—you can help them get their files and course access manually.

Go to Products → Orders, open the completed order, and find Purchase delivery link.

Pick how long the link should work (24 hours, 7 days, 30 days, or until you turn it off), then switch Enable delivery link on. The URL appears only while it is enabled.

Copy the link and send it to your customer (email, chat, etc.). The page shows the same useful content: products, downloads, course login, and invoices when applicable.

Turn the link off when you are done, or wait for it to expire. Disabled or expired links stop working, even if someone saved the address.

Processors and finances

Final payment state is authoritative in Stripe (and your Settings → Payments health). This list is operational history; formal invoices and credit notes still live under Finances when you use them.